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Slaying the dragon myth: an ethnographic study of receptionists in UK general practice

Overview of attention for article published in British Journal of General Practice, March 2013
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About this Attention Score

  • In the top 5% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (96th percentile)
  • High Attention Score compared to outputs of the same age and source (97th percentile)

Mentioned by

twitter
55 tweeters
facebook
1 Facebook page

Citations

dimensions_citation
33 Dimensions

Readers on

mendeley
78 Mendeley
citeulike
1 CiteULike
Title
Slaying the dragon myth: an ethnographic study of receptionists in UK general practice
Published in
British Journal of General Practice, March 2013
DOI 10.3399/bjgp13x664225
Pubmed ID
Authors

Jonathan Hammond, Katja Gravenhorst, Emma Funnell, Susan Beatty, Derek Hibbert, Jonathan Lamb, Heather Burroughs, Marija Kovandžić, Mark Gabbay, Christopher Dowrick, Linda Gask, Waquas Waheed, Carolyn A Chew-Graham

Abstract

General practice receptionists fulfil an essential role in UK primary care, shaping patient access to health professionals. They are often portrayed as powerful 'gatekeepers'. Existing literature and management initiatives advocate more training to improve their performance and, consequently, the patient experience.

Twitter Demographics

The data shown below were collected from the profiles of 55 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 78 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Australia 1 1%
Unknown 77 99%

Demographic breakdown

Readers by professional status Count As %
Researcher 19 24%
Student > Ph. D. Student 13 17%
Student > Master 12 15%
Other 5 6%
Student > Doctoral Student 5 6%
Other 16 21%
Unknown 8 10%
Readers by discipline Count As %
Medicine and Dentistry 24 31%
Social Sciences 14 18%
Psychology 8 10%
Nursing and Health Professions 6 8%
Business, Management and Accounting 4 5%
Other 11 14%
Unknown 11 14%

Attention Score in Context

This research output has an Altmetric Attention Score of 34. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 10 August 2021.
All research outputs
#817,584
of 19,383,830 outputs
Outputs from British Journal of General Practice
#401
of 3,898 outputs
Outputs of similar age
#6,749
of 169,223 outputs
Outputs of similar age from British Journal of General Practice
#2
of 47 outputs
Altmetric has tracked 19,383,830 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 95th percentile: it's in the top 5% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 3,898 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 16.7. This one has done well, scoring higher than 89% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 169,223 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 96% of its contemporaries.
We're also able to compare this research output to 47 others from the same source and published within six weeks on either side of this one. This one has done particularly well, scoring higher than 97% of its contemporaries.