Characterising patient complaints in out-of-hours general practice: a retrospective cohort study in Ireland

This underpins the value of the inaugural @MLAIreland conference and the next one in January: https://t.co/dPHzR2PPvI

Complaints in out-of-hours general practice are uncommon. Of half a million telephone contacts to a Dublin service, there were only 0.61 complaints per 1000 GP consultations https://t.co/HFSFMSd38B

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

@NiamhyCahill @dremmawallace @Northdocdublin Hi, we've changed it to full access for a week. 🙌🏾🙌🏻🙌🏿🙌🙌🏼🙌🏽 Characterising patient complaints in out-of-hours general practice https://t.co/C04K07r2wL

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @susanmsmith: Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths…

RT @susanmsmith: Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @susanmsmith: Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @susanmsmith: Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths…

RT @susanmsmith: Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @susanmsmith: Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths…

RT @susanmsmith: Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths…

Well done @dremmawallace and @HRBPrimaryCare @Northdocdublin for positive evidence highlighting one of the many strengths of general practice

RT @DrMarkMurphy: Brilliant study looking at out-of-hours GP complaints from @HRBPrimaryCare including @dremmawallace @ShinnersCro Norah M…

RT @todowd: Having a robust, effective in house complaints resolution process is a model for wider general practice. This study will give c…

RT @todowd: Having a robust, effective in house complaints resolution process is a model for wider general practice. This study will give c…

RT @todowd: Having a robust, effective in house complaints resolution process is a model for wider general practice. This study will give c…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

Having a robust, effective in house complaints resolution process is a model for wider general practice. This study will give confidence to to those considering such a model. @ritakj @rosablackgp @IMO_IRL @ICGPnews @MedCouncilIRL

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

RT @dremmawallace: 1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complai…

Brilliant study looking at out-of-hours GP complaints from @HRBPrimaryCare including @dremmawallace @ShinnersCro Norah Murphy, Tom Fahey & others.

1. Our @BJGPjournal study with @Northdocdublin of >300,000 GP consultations (2011-16) resulted in 185 GP-related complaints (0.61 per 1,000 consultations). 85% were resolved to the satisfaction of the complainant. Robust GP-led complaints process in pla